A. To test an automation or an email flow already created, in addition to the steps here, we recommend following these steps:
- Check the feed in the account.
- Go to Settings > Remarketing, click on the Verify installation button
This message appears “It is installed and working correctly” and the NewsMAN Debug tool.
Open ‘NewsMAN Debug’ – create an account within this tool, view some products on the website, then add them to the basket, place and complete the order/test orders. If the types of events appear: product impressions, set cart, purchase – the flow has been completed successfully.
- In addition, addresses are no longer identified from the form/checkout/purchase page (customers) if the respective addresses are also subscribers.
- Customers are not always subscribed or vice versa.
- Customers have visitor status in the platform, they are not sent newsletters, but automations.
- If a customer subscribes through the subscription check box on the checkout page or subscription form, he becomes a subscriber.
Check if the product id in the feed is the same as the product id in the cart/checkout/purchase page:
if the product id in the feed is not the same as the product id in the cart/checkout/purchase page, you have a bounce, you don’t have a feed set in your account or these errors appear when there are products in the basket/orders that do not exist in the feeds:
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